Information and terms of use

The service provider is Enternum Solutions OÜ. The company is registered in Estonia with registry code 12625685.

Here you will find important information about paid services in the game.
The game refers to Enternum (enternum.com).

Game staff has no control over payment service providers. We can not and will not take responsibility for issues caused by them. Information about contacting the relevant service provider is provided in this document.

Game staff will take full responsibility for completing orders where payment has been completed. Deciding if a payment is completed or not will vary between service providers.

All orders will become invalid when a game world ends (a reset). A reset will be notified via the in-game news system at least one month before happening. A game world will usually last 3 years before a reset happens.

Points you have ordered and used are not refundable. A refund will not be issued even if what you have ordered has lost it's value. This can for example happen when a game world ends or a bug has been exploited.

If you would like to cancel an order or have any complaints you can get in touch at any time before the game world ends. To get in touch please use the contact page.

It's important to select the correct country of your mobile operator and the price-point.
Simply send the SMS according to the instructions and the points should appear of your account within seconds.

After sending the messages you should get a reply message. Do not delete the message you sent or the reply! You will need both to get assistance later on. If something went wrong you will also need to know your phone number. Some disagreements will require a statement from your mobile operator.
In case of any issues please contact us.

Click on your bank's logo and confirm the payment, that's it.

To make the payment you will temporarily be redirected to your bank. After paying you need to wait for it to be confirmed. Once that happens the points you ordered will automatically be added to your account. If you've waited for over an hour and the points haven't arrived you should get in touch.

Simply make the transfer as instructed. European bank transfers usually take up to an hour during working hours. During weekends or holidays the transfer might not complete until working hours resume.

The most common error is the payment description is not properly formatted. In case of any issues please contact us.

CoinPayments enables payment with several cryptocurrencies such as BitCoin.

To make the payment you will temporarily be redirected to CoinPayments's website. After paying you need to wait for it to be confirmed. Once that happens the points you ordered will automatically be added to your account. If you've waited for over an hour and the points haven't arrived you should get in touch.

Stripe enables payment with several types of credit and debit cards such as Visa and MasterCard.

To make the payment you will temporarily be redirected to Stripe's website. After paying you need to wait for it to be confirmed. Once that happens the points you ordered will automatically be added to your account. If you've waited for over an hour and the points haven't arrived you should get in touch.